Privacy Policy

1. Data We Collect

a) Data you provide:

• Name, email and phone number
• Photos uploaded for our services
• Delivery address
• Payment information (we don't store card data)

b) Automatically collected data:

• IP address and browser data
• Cookies for language preferences
• Statistics via Google Analytics

2. How We Use Your Data

• Processing orders and delivery
• Communication about your orders
• Sending confirmations and invoices
• Improving our services
• Legal compliance

3. Data Sharing

We don't sell your data. We share it only with:

• Shipping companies
• Our approved online payment provider, for payment processing
• Google Analytics (anonymized data)

4. Data Retention

• Order data (billing and accounting): 3 years
• Photos uploaded for printing and customization products (mugs, printing, official documents, school photos): automatically deleted 30 days after order delivery
• Personal photo and passport page used for the "Photo Compliance Checker": automatically deleted just 72 hours after the final report is sent
• Any uploaded photo whose purchase was never completed: automatically deleted after 48 hours
• Contact data: until deletion is requested

5. Your Rights

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Objection to processing
• Data portability
• Withdrawal of consent
• Complaint to authorities
• Copy of your data

6. Cookies

• Necessary cookies: Language preferences and session
• Analytics cookies: Google Analytics (can be refused)

7. Security

• SSL encryption
• Malware protection
• Secure payments via our approved online payment provider
• Daily backups

8. Contact

To exercise your rights:
📧 hello@elirio.com
📞 +212 522 326 262
📍 Lot n°25 SIDI LAHCEN 2, Berrechid, Morocco

Response within 30 business days.