Frequently Asked Questions

We accept JPG, PNG, WEBP formats with a minimum resolution of 300 DPI for the best print quality.

We use Fuji Film paper with glossy finish, known for its high quality and long-lasting vibrant colors.

We offer 4 sizes: 10×15 cm (3.30 MAD), 13×18 cm (6.60 MAD), 15×21 cm (11 MAD), 20×30 cm (55 MAD). Minimum order 99 MAD.

We review the quality of each photo before printing. If quality is insufficient, we will contact you to find an appropriate solution.

Home delivery: 48 to 72 business hours. Store pickup: within 24 hours. Digital photos: within 5 business hours by email.

Delivery cost is 30 MAD. Free delivery for orders above 300 MAD.

Yes absolutely! You can upload your photos via our website from anywhere in Morocco or abroad.

Contact us immediately via hello@elirio.com or +212 522 326 262. If the error is on our side, we will reprint for free.

You can return the product within 10 days of receipt in case of size or quality error on our part.

Since our products are personalized, returns due to change of mind are not accepted. Please verify before ordering.

Yes! We provide photos for official documents: national ID, passport, driving license, visa, DV Lottery, etc.

Three essential conditions: good lighting in front of a window, white or plain background, and face directly to camera, complete and clear without glasses.

From 1 photo minimum to 3 photos maximum per mug. An optional custom text can also be added.

Yes! 1 free mug for every 10 mugs purchased. Example: if you buy 50 mugs, you get 5 free mugs.

Yes! We will send you a preview of the mug before printing for approval. We won't start printing until you fully approve.